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FAQ

What if I am not completely satisfied with my purchase? Did you know we guarantee all of our products? If your item(s) are damaged, do not properly fit, or you just want to return for another - we will repair your accessory at any time and ship it back to you at no cost. We will offer exchange on any item you are not completely satisfied with (as long as it has not been worn and is undamaged). We also will custom fit any piece to your liking. This is part of who we are and what we do. We are passionate about accessories but most importantly we are passionate about our customers feeling beautiful in them. We love hearing from our customers, so please give us feedback and tell us how we are doing. threads@hartsandpearls.com

How do I return or exchange? Email us at threads@hartsandpearls.com with your order number and we will be happy to assist your return or exchange.

Custom order? I want to design my own custom piece - How do I do that? Message us at threads@hartsandpearls.com your ideas, the date you need it by, and any images that may show what you like and we will get back to you as soon as we can with a quote.

I want H&P at my company event, fundraiser, or ladies night: We love taking part in our community, giving back, and helping with your night out. Message us at threads@hartsandpearls.com - we regularly schedule events and if we are open - we will be there for you! 

Do you offer local pick-up? Yes! Enter code pickup upon check out in the discount code box then message us at threads@hartsandpearls.com with your order number and we can arrange a pick-up date.

Interested in wholesale? Contact us at threads@hartsandpearls.com and we will forward our wholesale information.

Do you offer a discount on bulk orders? It just depends on you order. Most of the time we can. We often create headbands for baseball, basketball teams etc. - in these cases we can offer a discount on a bulk order. Please email us and we can let you know what we can offer - threads@hartsandpearls.com

Item is out of stock and I want to know when it will be restocked: We can give you restock dates - message us at threads@hartsandpearls.com and we will be sure to keep you up to date on restocks.